Help

   
 

For any questions about your online experience with Ingram Micro, please do not hesitate to contact us at webfeedback.sg@ingrammicro.com any time for immediate assistance.
 
Existing IMOnline User

I am an existing IMonline user, how do i login to the new website?

You may login the new Ingram Micro website using your existing ID and Password, you will be required to provide user profile (First Name, Last Name, Unique Email Address, password challenge question & answer). Upon successful creation of user profile, you login Id will be changed to your unique email address. PDF instruction is available here.


Account Creation & Management

As a Reseller Administrator, Can I create users?

Yes. You can create subordinate users if you are the account administrator. Go to My Account > User Administration > Create New User. When the fields appears, enter all the required information  together with the desired access right, then click on "Create User" button.You also can enable or disable users, reset password for users using your administrator rights.

 

How do I become an Ingram Micro reseller?

To become a registered reseller for Ingram Micro, you must first download and fill out the PDF application form in the Become a Reseller section of this website.

 I forgot my password and challenge question. How can I log in?

You will have to contact your account administrator to retrieve your log-in information. If you are the administrator, then contact Ingram Micro.

Minimum log in Password character required?

Password must have a minimum of 7 characters. Password must contain at least one cap and one small letter, one number, one special character like !$#&@ etc.

 Why can’t I log in? I have entered the necessary information.

There are a number of reasons why this may be happening. Your account might not yet have been approved by your account administrator. Also, an incorrect combination of username/password, too many incorrect log-in attempts, or perhaps a typing error might be causing the problem. Contact your administrator or contact Ingram Micro for more information.

How do I personalise my online experience with Ingram Micro?

The always-visible dashboard gives you easy access to your baskets, orders, and other information you view throughout the day, every day. After logging in, click My Account in the main navigation bar, and then select My Profile > Dashboard Preferences (or click Edit Links in the dashboard panel). Choose the options that you would like to display. Then, use the dashboard links to quickly access each section.

How do I edit the links on my dashboard?

Click Edit Links on your dashboard or go to My Account. Under My Account > My Profile > Dashboard Preferences, you can select options to configure your dashboard to meet your needs and preferences.

Can I use my IMOnline ID to log in?

Yes. We will then ask you for an unique email address, which you then can use as your log-in username.

Can I assign different privileges to users?

Yes. Go to My Account > User Administration to choose an existing user. Then, select his or her privileges by checking or unchecking the various boxes.

How can I access my account statements?

Go to My Account > Account Statements. Also, you can access statements directly from your dashboard if you have the My Account Statements link set there. See How do I edit the links on my dashboard?

How can I contact my account administrator if I don’t know who the administrator is?

Go to My Account > Company Profile > Account Administrator, or simply contact Ingram Micro for immediate assistance.

I am not receiving any email order confirmation.

This can be configured from your My Account > My Profile > Notification Preference. You will be required to enter the email address and selecting the Email checkbox together with the type of notification of your choice.


Shopping

 Why can’t I add products to a basket?
First, make sure that you are logged in. If you are not logged in, you cannot add any items to a basket. If you are logged in, you may not have the privilege of adding items to a basket assigned to you. Ask your account administrator to assign that privilege to you. You also may not have proper certification to purchase a certain product.

Why can’t I see any product pricing?

First, make sure that you are logged in. If you are not logged in, you might only see retail pricing, or no pricing of any kind. Once you log in, the pricing you are approved to see should appear.

How can I manage my current orders and access my old orders?

You can access all of your orders directly from your dashboard. You also can go to My Account > My Orders and then search or browse for your orders.

 How do I order a product?

Once you have a registered account with Ingram Micro, you can add items to your basket for purchase. To create an account, see Become a Reseller.

 Can I return items via the website?

Yes. Learn about our return policies in our Services & Support section. You also can go to My Account > Returns Management. You must have your invoice number, line item number, SKU or VPN number, serial number and, in some cases, your vendor RMA number.  You also must provide a reason for returning the product. You’ll create a reference number to keep track of your return.

 Can I reorder a past order?

Yes. Go to My Orders and then search or browse for the order you want to reorder. Then, select the Copy Items to New Basket button on the Order Details page.

 How do I cancel backordered products if I don’t want them anymore?

Go to the Order Details page of the backordered product, and from there you can request a backorder cancellation by selecting the email link on that page. You also can contact Ingram Micro for assistance.

 What is the difference between public, private, and shared baskets?

Public Baskets are “read-only” for users other than the user who created them. Public Baskets that you created are visible in My Baskets. Public Baskets that you did not create are visible only in Company Baskets. Private Baskets are only viewable to and accessible by the user who created them. Shared Baskets are visible in Company Baskets only. You and other approved users are able to add to and delete from Shared Baskets.

 How many baskets can I have at any one time?

You can have up to 100 active baskets at any given time.

Services

 Where can I find information about lost shipments, returns, invoice discrepancies, and so on?

Go to Services & Support > Customer Service or contact Ingram Micro for immediate assistance.